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Inbox by Gmail was eye-opening. What's even more remarkable is that it was introduced decades after the invention of email, at a time when many believed email innovation had reached its limits.
While browsing through its help documentation, I was struck by the significant differences between Gmail and Inbox.

Here's a concise summary of the product design insights that Inbox offers to product managers:
- Prioritize "Actions" as a crucial analytical category for product logic
- Identify needs from unexpected user behaviors and offer streamlined solutions (e.g., snoozing emails, creating reminders)
- Continually explore ways to align expression, product interaction, and copy with users' "original intentions" or subconscious desires (e.g., the evolution from deleting emails in traditional clients, to archiving in Gmail, to marking as done in Inbox)
- View products as sponges—even in the most mature markets, dedication and creativity can yield innovative, attention-grabbing solutions
- Author:Zhenye Dong
- URL:https://dongzhenye.com/article/inbox-by-gmail-product-design-lessons
- Copyright:All articles in this blog, except for special statements, adopt BY-NC-SA agreement. Please indicate the source!